TRACKING SCREEN

Features

You will be able to view your tracking screen as soon as you entered your login information
The sample screen below identifies the great features of your tracking screen and what various information you can obtain from it. The numbered fields correspond to the description provided below. Click on the numbers to obtain an explanation regarding that particular feature.

Tracking Screen Features (Details)

	Calendar - The calendar gives customers a list of all the orders entered through the system for a specific date. The customer can choose to check either the current date or a past date by clicking on the appropriate date. The customer can also select a different month by using the arrows right beside where the month is indicated. It is also a good habit to occasionally click on the current date to refresh the screen especially if you had the tracking screen open for sometime.
	Order Number - Also referred to as the tracking number. Each order entered through the system is issued a unique order number for tracking purposes.
	Pick-up time - For easy reference, the pick-up time for each order is also noted on the tracking screen. This usually indicates when the order was put through or created unless the client overrides the default time while putting through the order to indicate a later pick-up time.
	Delivery Status - The delivery status of each order can easily be viewed through the tracking screen located right under the order number. The sample screen above shows the various delivery status that can be noted (i.e. Not Sent, Unconfirmed, Confirmed, Delivered and Cancelled) as well as the icons associated with each status. For further details on delivery status please click here.
	Pick-up From & Deliver To Information - For a quick reference, the pick-up and delivery information is noted on the tracking screen (usually contains the company name and address). Full details of the order can be viewed by clicking on the order expansion button located right beside the delivery status.
	Order Expansion - The customer has the capability of expanding the order and viewing all the pertinent information on a particular order right on the tracking screen in just a click of a button. The + sign located right beside the delivery status expands the order to show various information as shown in the sample screen above and discussed below on order details.
	Statistics - The statistics area located at the right side of the tracking screen keeps customers up-to-date on the statuses of their orders. As can be seen from the sample screen above, the statistics area offers customers a quick summary of how many deliveries in total they have entered for the day and the breakdown of these deliveries in terms of how many are in the status of not sent, unconfirmed, confirmed, delivered and cancelled.
	Order Details - As mentioned above under order expansion, the order details for a particular order is readily available for customers right at the tracking screen. This is really convenient since the customers don't really have to call RD Delivery to obtain information such as proof of delivery (POD - who signed for the package), or go to another screen to find out how much the delivery would cost them and the breakdown of the charges associated with a particular order such as the base price, zone premium, gas surcharge and GST. The order details also provide customers information such as when the order was created, confirmed and closed.

Delivery Status (Details)

Not Sent - This status indicates that the customer has created an order by entering some or all of the necessary information but saved the order instead of sending it. Customers may do this for a variety of reasons such as when an order is not yet ready for pick-up (i.e. still needs to be packaged) or waiting for additional information (i.e. e-mail address for an e-mail confirmation request). While an order is in this status, the customer still has the option of canceling the order or make changes to it (click on the order number to go back to the order to either make changes or cancel). Make sure to check the pick-up time whenever sending an order that has been under this status for a long period of time since it will most likely retain the time noted when the order was first created.
Unconfirmed - Any order that has been sent through will be in this status until the courier driver confirms it. If an order remains unconfirmed for a long period time, the system will prompt you to contact customer service to follow-up. If an order seems to be unconfirmed for a long period of time, try clicking on the current date to refresh your screen. 99% of the time, this will change the status from unconfirmed to confirmed.
Confirmed - Once the status of the order has changed to confirmed, the order has been acknowledged by the driver. The driver at this point is aware of the details of the order as noted in the system such the delivery information including what time the package has to be delivered.
Delivered - As soon as the package has been delivered, the driver will enter the POD (proof of delivery) in the system and the information will be readily available for you right on the tracking screen. To view additional information regarding an order, simply click on the order expansion button located right beside the delivery status.
Cancelled - This status will be noted for any order that has been sent but had to be cancelled by RD Delivery as per the customer's request. Once an order has been sent, the customer no longer has the capability to cancel the order and therefore will have to call RD Delivery to modify the status.

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